Many people over the years have claimed that the i

first_imgMany people over the years have claimed that the internet would be the end of the traditional bricks and mortar travel agents. Just last week, Webjet managing director John Guscic commented in The Australian Financial Review that “… the underlying role of the traditional travel agent is arguably in decline…”TravelManagers chairman Barry Mayo holds an opposing view and was quick to point out that his company has the internet to thank for its existence.“It was the internet, the great enabler of modern connectivity that created the opportunity for online travel agents to evolve and ironically, it was also the internet and related technology enhancements that created the opening for TravelManagers and the personal travel manager concept to be born,” said Mayo.“Travel is one sector that is very much moving forward. TravelManagers choose to embrace rather than fight the digital revolution and by using the internet as an effective business tool the company has grown and prospered exponentially.”Mayo said personal service is still extremely important in a growing technological world.“With more than 510 personal travel managers throughout the country, TravelManagers – the only truly national home-based host agency, attributes its key to success being the personal and consistent service delivery and the enthusiasm for the tailoring of travel arrangements to individual client’s tastes and demands.“Service is the key in this internet age with the personal travel manager genuinely looking out for what is in their clients’ best interests. Providing individual tailor made experiences, and having your own personal travel manager is what sets a personal travel manager apart from many traditional travel agents and sole online providers,” said Mayo.“TravelManagers is a 24 hours a day, seven days a week, 365 days a year business. Our state of the art technology allowing the ability to access and process every aspect of a client’s booking at any time is critical to deliver on our promise of exceptional client service. With our continued advanced technology focus and personal travel manager knowledge and experience, our clients receive the best travel experiences and value for money holidays that is unrivalled in the industry,” he said.Mayo said TravelManagers clearly demonstrates the home-based personal travel manager model, with its blend of online presence and personal service, is the future of the travel industry.“We have just experienced our best every sales month in February to date, and our first quarter sales are also shaping up to be nothing short of exceptional. The results speak for themselves. Personal travel managers are the way of the future, and you can’t argue with that,” finished Mayo. Barry MayoPTMsTravelManagerslast_img

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